Customer service

When I installed my current graphics card, I had a few problems. Most were dealt with by me being a nosey bastard, but there was two niggling problems left – Peggle and Plants vs Zombies crashed whenever I launched them from Steam. Emailed PopCap’s customer service address, and they replied within a day. A week later, and they’ve given me instructions that have fixed both games. They were very patient, took into account how shitty the Asus drivers are (they could have gone “we don’t support your graphics card then” but they didn’t), and provided me with very decent (and nearly 100% accurate) instructions on how to solve my issues with a couple of registry tweaks. Very impressed, as from previous experience, I was expecting to never play either game again. Good work, PopCap!

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